{"id":8113,"date":"2025-11-05T13:29:47","date_gmt":"2025-11-05T13:29:47","guid":{"rendered":"https:\/\/www.inoru.com\/blog\/?p=8113"},"modified":"2025-11-05T13:29:47","modified_gmt":"2025-11-05T13:29:47","slug":"ai-voice-bot-vs-chatbot-best-ai-assistant","status":"publish","type":"post","link":"https:\/\/www.inoru.com\/blog\/ai-voice-bot-vs-chatbot-best-ai-assistant\/","title":{"rendered":"AI Voice Bot Vs. Chatbot: Which One\u2019s The Best AI Assistant for Modern Businesses"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Customers today often meet AI right at the start of a brand interaction. A chat window may answer order queries and log notes into the CRM, while an automated phone system can capture a request and read back the exact status in seconds. With millions of these automated touchpoints occurring every day, support teams now rely on tangible metrics, such as first-contact resolution, average handle time, and handoff rates, replacing guesswork with data-driven clarity. Two assistants carry most of this workload, and they work in different ways that matter when you design the experience and measure results. AI voice bots handle spoken conversations that need instant replies, converting speech to text and replying in a clear voice that feels natural to callers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatbots manage typed exchanges across websites and messaging apps, where buttons, links, and short forms help people finish tasks without waiting in a queue. This blog provides information on how each option functions, the position of each one, and the ways of selecting them, with examples and simple workflows that teams can really carry \u200b\u200d\u200b\u200c\u200d\u200b\u200d\u200c\u200b\u200d\u200b\u200c\u200d\u200b\u200d\u200cout.<\/span><\/p>\n<h2><b>What\u2019s an AI Voice Bot?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">An <a href=\"https:\/\/www.inoru.com\/ai-voice-bot-development-company\"><em><strong>AI voice bot is an assistant that is available digitally<\/strong><\/em><\/a> and interacts with clients by listening, interpreting, and providing voice answers; it also carries out the requested operations. This system, on the whole, uses Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Text-to-Speech (TTS), and these modules provide the possibility for the bot to proceed without escalations.<\/span><\/p>\n<p><b>Types of AI Voice Bots:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Smart Speaker Voice Bots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IVR-Based Voice Assistants<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mobile Voice Assistants<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In-App Voice Bots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multilingual Voice Bots<\/span><\/li>\n<\/ul>\n<h2><b>What\u2019s an AI Chatbot?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">An AI chatbot is a conversational manager that works in text by reading what people write, determining the intent, giving particular answers that finish tasks, and recording results in the CRM system. Most systems use Natural Language Processing for understanding and routing, and they can handle numerous chats at the same time without any waiting lines for support. The staff use chatbots on e-commerce, banking, and travel sites where people can check orders, track refunds, and get status updates without the need for human agents.\u00a0<\/span><\/p>\n<p><b>Types of AI Chatbots:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rule-Based Chatbots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI-Powered Chatbots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contextual Chatbots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hybrid Chatbots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voice-Integrated Chatbots<\/span><\/li>\n<\/ul>\n<h2><b>Why Modern Businesses Rely on AI Voice Bots &amp; Chatbots<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers expect clear answers within minutes and often switch between a phone line and a website chat during the same issue.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">So assistants must capture intent once, verify identity quickly, pull order or policy data, and confirm next steps without asking people to repeat themselves.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI-powered voice assistant suits hands-busy moments like rescheduling an appointment during a commute or checking a shipment while cooking.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">While chatbots fit on-screen tasks such as returns, KYC checks, and short forms that close tickets in one thread.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adoption follows results that teams can measure, with surveys projecting more than 80% of enterprises deploying conversational AI by 2026 for predictable costs.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact centres report a roughly 40% lower average handle time with AI-powered voice agents.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">While high-traffic sites see approximately 30%\u00a0 lower support costs with chatbots, many organisations opt for AI Voice Bot Development Services.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aiming to connect telephony, messaging, and CRM into one queue with shared reporting and clear escalation rules.<\/span><\/li>\n<\/ul>\n<h2><b>AI Voice Bot vs Chatbot: Understanding the Core Differences<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">AI voice bots and conversational agents vary in their mode of interaction with the users, data processing, and user assistance. Knowing these key differences would allow companies to align each tool with their interaction and the requirements of the \u200b\u200d\u200b\u200c\u200d\u200b\u200d\u200c\u200b\u200d\u200b\u200c\u200d\u200b\u200d\u200cclients.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Feature<\/b><\/td>\n<td><b>AI Voice Bot<\/b><\/td>\n<td><b>AI Chatbot<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Interaction Mode<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Spoken two-way conversation<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Typed message exchange<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Core Technology<\/b><\/td>\n<td><span style=\"font-weight: 400;\">ASR, NLU, TTS stack<\/span><\/td>\n<td><span style=\"font-weight: 400;\">NLP and ML models<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Response Time<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Real-time speech replies<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Instant text responses<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Accessibility<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Works for low literacy<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Suits multitasking users<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Setup Cost<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Higher for voice infra<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Lower and simpler setup<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Customer Experience<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Natural human-like tone<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Structured, concise answers<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Best Fit<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Telecom, healthcare, banking<\/span><\/td>\n<td><span style=\"font-weight: 400;\">E-commerce, SaaS, marketing<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><b>Step-by-Step Workflow of AI Voice Bots &amp; Chatbots<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">AI voice bots and chatbots have different but well-organized workflows to examine user input, understand the meaning, and provide correct answers. Both use language models, which get better from previous interactions in terms of accuracy and natural flow of conversation.<\/span><\/p>\n<h3><b>Workflow of an AI Voice Bot<\/b><\/h3>\n<ol>\n<li><b> User speaks a request:<\/b><span style=\"font-weight: 400;\"> Device records the command for processing.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>2.<\/b> <b>Speech to text (ASR):<\/b><span style=\"font-weight: 400;\"> The System transcribes spoken words into text.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>3.<\/b> <b>Intent &amp; context (NLU):<\/b><span style=\"font-weight: 400;\"> Engine detects goal and key details.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>4.<\/b> <b>Response generation:<\/b><span style=\"font-weight: 400;\"> Bot queries APIs or databases for answers.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>5.<\/b> <b>Text to speech (TTS):<\/b><span style=\"font-weight: 400;\"> The System converts the reply into natural audio.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>6.<\/b> <b>Voice reply to user:<\/b><span style=\"font-weight: 400;\"> Bot delivers the result in conversation.<\/span><\/li>\n<\/ol>\n<h3><b>Workflow of an AI Chatbot<\/b><\/h3>\n<ol>\n<li><b> User sends a message:<\/b><span style=\"font-weight: 400;\"> System receives text from web, app, or chat.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>2.<\/b> <b>Text analysis (NLP):<\/b><span style=\"font-weight: 400;\"> The system parses meaning and extracts entities.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>3.<\/b> <b>Data retrieval:<\/b><span style=\"font-weight: 400;\"> Bot calls connected systems or runs workflows.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>4.<\/b> <b>Response creation:<\/b><span style=\"font-weight: 400;\"> The System composes a concise, contextual message.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>5.<\/b> <b>Message delivery:<\/b><span style=\"font-weight: 400;\"> Chatbot replies instantly or completes the action.<\/span><\/li>\n<\/ol>\n<div class=\"id_bx\">\n<h4>Take Your Customer Experience to the Next Level with AI!<\/h4>\n<p><a class=\"mr_btn\" href=\"https:\/\/calendly.com\/inoru\/15min?\" rel=\"nofollow noopener\" target=\"_blank\">Schedule a Meeting!<\/a><\/p>\n<\/div>\n<h2><b>Practical Use Cases of AI Voice Bots &amp; Chatbots Across Industries<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">AI assistants perform best when assigned to the right tasks and channels. Voice bots excel in live conversations, while chatbots suit screens, helping teams reduce wait times and complete tasks faster. Integrating both channels can improve response speed by up to 45% and reduce repeated questions.\u00a0<\/span><\/p>\n<ol>\n<li><b> Customer Support:<\/b><\/li>\n<\/ol>\n<p><b>\u00a0 \u00a0 \u00a0 AI Voice Bot:<\/b><span style=\"font-weight: 400;\"> Routes callers, answers routine questions, and reads account details without transfers.<\/span><\/p>\n<p><b>\u00a0 \u00a0 \u00a0 AI Chatbot:<\/b><span style=\"font-weight: 400;\"> Handles FAQs, captures case details, and posts clean notes directly into CRM records.<\/span><\/p>\n<ol start=\"2\">\n<li><b> Healthcare:<\/b><\/li>\n<\/ol>\n<p><b>\u00a0 \u00a0 \u00a0 AI Voice Bot: <\/b><span style=\"font-weight: 400;\">Schedules appointments, provides reminders, and confirms the patient&#8217;s information via oral verification.<\/span><\/p>\n<p><b>\u00a0 \u00a0 \u00a0 AI Chatbot: <\/b><span style=\"font-weight: 400;\">Offers the pre-visit guide, gathers the symptoms, and updates the forms prior to the appointment scheduled for \u200b\u200d\u200b\u200c\u200d\u200b\u200d\u200c\u200b\u200d\u200b\u200c\u200d\u200b\u200d\u200cconsultation.<\/span><\/p>\n<ol start=\"3\">\n<li><b> Banking:<\/b><\/li>\n<\/ol>\n<p><b>\u00a0 \u00a0 \u00a0 AI Voice Bot:<\/b><span style=\"font-weight: 400;\"> Locates the user by voice, reports the balances, and agrees on the transactions by timestamps together with the user.<\/span><\/p>\n<p><b>\u00a0 \u00a0 \u00a0 AI Chatbot:<\/b><span style=\"font-weight: 400;\"> Gives a mini statement, uses simple words to explain the fees, and, through a card, leads the user in doing simple management tasks.<\/span><\/p>\n<ol start=\"4\">\n<li><b> Travel &amp; Logistics:<\/b><\/li>\n<\/ol>\n<p><b>\u00a0 \u00a0 \u00a0AI Voice Bot:<\/b><span style=\"font-weight: 400;\"> Announces gate changes, delivery windows, and reroutes bookings after quick identity checks.<\/span><\/p>\n<p><b>\u00a0 \u00a0 \u00a0AI Chatbot:<\/b><span style=\"font-weight: 400;\"> Sends itinerary updates, tracks parcels in chat, and issues confirmations with reference numbers.<\/span><\/p>\n<ol start=\"5\">\n<li><b> E-commerce:<\/b><\/li>\n<\/ol>\n<p><b>\u00a0 \u00a0 \u00a0AI Voice Bot: <\/b><span style=\"font-weight: 400;\">Answers order status calls, handles address corrections, and confirms replacements verbally.<\/span><\/p>\n<p><b>\u00a0 \u00a0 \u00a0AI Chatbot: <\/b><span style=\"font-weight: 400;\">Guides product selection, processes returns, and recommends related items using recent browsing data.<\/span><\/p>\n<ol start=\"6\">\n<li><b> Education:<\/b><\/li>\n<\/ol>\n<p><b>\u00a0 \u00a0 \u00a0AI Voice Bot:<\/b><span style=\"font-weight: 400;\"> Shares exam dates, attendance summaries, and connects parents to the right department quickly.<\/span><\/p>\n<p><b>\u00a0 \u00a0 \u00a0AI Chatbot:<\/b><span style=\"font-weight: 400;\"> Delivers course details, answers admission questions, and accepts application uploads within chat.<\/span><\/p>\n<ol start=\"7\">\n<li><b> Hospitality:<\/b><\/li>\n<\/ol>\n<p><b>\u00a0 \u00a0 \u00a0AI Voice Bot: <\/b><span style=\"font-weight: 400;\">Confirms bookings, handles late check-in instructions, and records special requests accurately.<\/span><\/p>\n<p><b>\u00a0 \u00a0 AI Chatbot:<\/b><span style=\"font-weight: 400;\"> Manages upgrades, shares local tips, and collects feedback after stay completion inside messaging apps.<\/span><\/p>\n<h2><b>Business Benefits of Using These AI Assistants for Modern Teams<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">One of the main impacts of AI-Powered Voice Agents and chatbots is the ability of teams to handle a large number of inquiries in an effective way, to ensure the consistency of the customer experience, and to collect data that helps the company to plan for the future. A good example is a logistics company that implemented AI Voice Bot Solutions for shipment status calls, and in three months, they were able to reduce human intervention by 35%.<\/span><\/p>\n<ol>\n<li><b> 24\/7 Availability:<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">These two technologies work all the hours of the day and night, and therefore, customers can get support anytime without the necessity of business hours.<\/span><\/p>\n<ol start=\"2\">\n<li><b> Scalability:<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">They manage thousands of interactions simultaneously, so seasonal demand spikes or campaign traffic can be absorbed without hiring additional staff.<\/span><\/p>\n<ol start=\"3\">\n<li><b> Consistency:<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Each interaction follows the same logic and tone, reducing variation caused by fatigue or training differences in human teams.<\/span><\/p>\n<ol start=\"4\">\n<li><b> Multilingual Support:<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Can handle different languages and dialects, thus allowing businesses to get the most out of both the regional and the international audiences.<\/span><\/p>\n<ol start=\"5\">\n<li><b> Cost Efficiency:<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">With automation, employees get more time on their hands to take up the specialized or revenue-linked tasks which in the long run lower the operational costs.<\/span><\/p>\n<ol start=\"6\">\n<li><b> Personalization:<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Both voice and chat assistants use stored context from previous sessions to greet users by name, recall preferences, and offer relevant responses that feel natural.<\/span><\/p>\n<h2><b>Future of These AI Assistants for Modern Businesses<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The next phase of AI Voice Bot Development favors one connected conversation that moves cleanly across channels, so someone can start in chat and continue by voice without repeating details. Teams route both inputs through the same intents, knowledge base, and CRM record, which keeps history intact and shortens tasks like order changes, appointment reschedules, and quick identity checks completed in a single thread.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Advances in large language models strengthen memory, tone control, and decision points about when to confirm, clarify, or escalate to a person. Multilingual use is rising in regions where people mix languages within one request, including India and parts of Africa, so dialect handling and slang recognition matter in daily service. Many organizations partner with AI Voice Bot Development Companies to build assistants that handle these realities. Analysts expect that by 2030, conversational systems will run about 40% of customer interactions.<\/span><\/p>\n<h3><b>Conclusion<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Once\u200b\u200d\u200b\u200c\u200d\u200b\u200d\u200c\u200b\u200d\u200b\u200c\u200d\u200b\u200d\u200c upon a time AI-powered voice assistant and chatbots were merely optional tools; however, they have now become practical essentials when communicating with customers. Voice systems are used for real-time conversations where people can confirm, check, or reschedule almost instantly, whereas chat is suitable for text-based interactions like refunds, product queries, and onboarding. In such manner, they can help companies to shorten response cycles, reduce the amount of work done manually, and keep records accurate and clean on every platform that customers may use.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Businesses that intend to construct their own AI assistants will have better control over data, training, and the customer experience. Creating custom solutions would give the freedom to the teams to adjust the tone, language, and workflows according to their audience, rather than depending on the same generic templates. In case your company is willing to develop a custom AI Voice Bot\/Chatbot solution which not only mirrors your service model but also delivers tangible value, then get a partner like Inoru\u2019s development services to build, test, and scale it with expert development support and long-term \u200b\u200d\u200b\u200c\u200d\u200b\u200d\u200c\u200b\u200d\u200b\u200c\u200d\u200b\u200d\u200cimprovement.<\/span><\/p>\n<h3><b>FAQs<\/b><\/h3>\n<ol>\n<li><b> What is the main difference between an AI Voice Bot and a Chatbot?<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">AI Voice Bots use speech recognition for spoken replies, while Chatbots handle written text on websites or apps.<\/span><\/p>\n<ol start=\"2\">\n<li><b> How do AI Voice Bots help businesses improve customer service?<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">They answer calls, resolve routine issues, and reduce wait times by giving instant voice-based assistance.<\/span><\/p>\n<ol start=\"3\">\n<li><b> Why should companies use both AI Voice Bots and Chatbots together?<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Using both allows smooth switching between voice and text, improving consistency across customer interactions.<\/span><\/p>\n<ol start=\"4\">\n<li><b> What industries benefit most from AI Voice Bot Development Solutions?<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Healthcare, banking, retail, and logistics use voice bots for faster responses and accurate customer updates.<\/span><\/p>\n<ol start=\"5\">\n<li><b> How can AI Chatbots reduce business support costs effectively?<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">They handle large volumes of chats, solve FAQs instantly, and reduce dependency on human support teams.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers today often meet AI right at the start of a brand interaction. A chat window may answer order queries and log notes into the CRM, while an automated phone system can capture a request and read back the exact status in seconds. With millions of these automated touchpoints occurring every day, support teams now [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":8117,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1491],"tags":[1517],"acf":[],"_links":{"self":[{"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/posts\/8113"}],"collection":[{"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/comments?post=8113"}],"version-history":[{"count":1,"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/posts\/8113\/revisions"}],"predecessor-version":[{"id":8118,"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/posts\/8113\/revisions\/8118"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/media\/8117"}],"wp:attachment":[{"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/media?parent=8113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/categories?post=8113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inoru.com\/blog\/wp-json\/wp\/v2\/tags?post=8113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}