Support lines can be flooded with weekend sales, billing cycles, product launches, and unplanned outages. In a short time, tickets accumulate, queues lengthen, responses slow down, and agents are repeating the same information to customers. Customers waiting are getting frustrated, and small errors are starting to appear. Managers are adding shifts and overtime, but still, […]
In today’s competitive digital landscape, understanding user emotions has become a key differentiator. Emotion-driven technology enables platforms to interact more intelligently and empathetically with their users. By integrating Emotion AI APIs, businesses can elevate customer experiences, increase engagement, and unlock actionable insights that traditional analytics often miss. This blog dives deep into how to integrate […]