Among the most common messaging applications in the world, WhatsApp is used by more than 1.6 billion users on a monthly basis to stay engaged with friends and family. Being safe, quick, and easy to use, WhatsApp messenger has created a massive niche in the industry on its own. Great usability responsiveness, functionality, and end-to-end encryption as focal points that makes WhatsApp the most common messaging device.
In the past two years, WhatsApp has introduced a range of innovative and groundbreaking security technologies, including end-to-end encryption for payment facilities. However, the function that has generated the most hype in the industry is the bold move of the company towards the future – the chatbots!
WhatsApp provides the service as a digital paradigm for enterprises to let them connect with their clients from across the globe. Chatbot for WhatsApp Industry ensures that companies of all types will now utilize automated systems to reach clients on the world's biggest chat network.
WhatsApp bots have been a huge hit among businesses across the globe. To become a part of this innovative trend and give your enterprise the much-needed boost, get in touch with INORU and get the best WhatsApp bot in the market.
The WhatsApp chatbot is a software application that runs on the WhatsApp network and is controlled by a given collection of rules or artificial intelligence. Essentially, it's a program built to hold a chat interaction with users.
These chatbots are designed to address customer queries automatically on behalf of the company. The main benefit of the WhatsApp Bot is, in fact, the convenience it provides in conversing with customers and maintaining issues that occur in real-time
Using the product, you can provide your clients with much-needed help on the channel they use most often. It not only allows you to actively participate with your clients but also improves your consumer experience, which subsequently enables you to retain and grow your customer base.
We live in a time in which we can find chatbots anywhere – in applications, on blogs, even on Facebook profiles. Then why do we have to have another outlet, you might enquire?
When it comes to online marketers seeking buyers through various channels, WhatsApp has been at the top of the list, followed by other sites, including Twitter, Instagram, etc. WhatsApp Chatbot is built to allow companies of different sizes to get the best out of this immensely successful contact network by implementing automated processes.
Chatbots can be readily available and on-call to discuss the necessary requirements 24 hours a day, 365 days a year.
If there are a number of queries that are crucial to the enterprise, we create a well-performed chatbot that helps the business to solve all the problems at the same time.
Businesses will get a good understanding of what their clients want, and our development process enables them with the best tools that will help the chatbot improve on their users' feedback and solutions.
Chatbots help businesses to save money, provide protection, and react to various requirements. Our competent developers have built up a modestly reasonable budget of offerings that are highly accessible.
As a result of our expertise, our developed chatbots can read data, objectives, and metrics to control, communicate, and improve their processes and responses.
A basic and outstanding example of how chatbots can support businesses save points is in terms of how they can support corporations and answer their client's queries.
Effectively and instantly interact with clients
Expand the company’s availability and reach
Support customers by responding to queries in real-time
Send contextual responses automatically
Personalize customers’ experience
Free up support personnel to solve more complex requests
Make customer communications more secure due to end-to-end encryption
Shorten the sales cycle
Achieve better brand recognition
Our WhatsApp chatbot allows you to connect with your customers in two important ways - sending timely updates and resolving customer complaints/queries. Businesses can also use the bot to send promotional messages in bulk and expand their reach.
Here are the most utilized automated messages that our WhatsApp chatbots are used for.
WhatsApp chatbots can be used to regularly update the customer on the status of their order, such as - order received, packing, out for delivery, etc.
Automated replies to address queries about the billing process. This is helpful in placating the customer who would otherwise have to wait to get in touch with a customer relations executive.
WhatsApp bots can also be used to send messages about inbound requests that require urgent resolution, for example, misplaced packages, lost or stolen credit card reports, etc.
Warnings can be sent in extreme cases. Alerts can be sent to keep the consumer informed of the purchase process and other issues such as credit limit reached, card declined etc.
To enquire about bookings, seat allocation, upgrades, payment/billing questions, or any such information that is common with consumers.
For a travel business, the Whatsapp bot can help keep users informed about flight cancellations/delays/confirmations, check-in confirmations, and sending boarding passes.
Updates the consumer in real-time on the availability of the request item or service.
1. Applying for WhatsApp Business API The very first step in the process of building a WhatsApp bot is to connect to the WhatsApp Business API as either an end consumer or as a service provider.
You need to request an application comprising different pieces of information, such as the business name, venue, web page, and the business representative's identification. You could either apply directly to WhatsApp or to one of the providers. Post the approval process of the system by WhatsApp, and you can get approved to conduct business in the application.
2. Choosing the right chatbot platform It's incredibly essential to select the right chatbot framework that will set up and incorporate the chatbot with the WhatsApp Business API. You can pick from several various chatbot solutions currently on the market so that you don't have to start from scratch.With INORU’s chatbot framework, the business will enjoy the following advantages:
3. Ensuring a proper conversation flow Thinking and designing the correct conversation experience that the chatbot can provide with your consumers is one of the most critical phases in building a WhatsApp bot. It also involves understanding the kind of concerns that customers will have and whether the bot should react to queries that it can not address.
4. Final testing of WhatsApp chatbot The aim of setting up a WhatsApp Business Chatbot is to improve customer service.
In order to be able to accomplish that aim to create a high-quality WhatsApp chatbot, it is important to check it by answering the same questions that users would ask the chatbot, finding the bugs accompanied by solving them instantly and then re-running them to the best of their ability.
Make customer service simple for both your clients and your staff, use the WhatsApp chatbot. Solve the FAQs of the clients immediately, around the clock. You can switch to manual service at any point to answer complex queries.
Reduce your sales cycle. Interact with pre-qualified leads only. Engage proactively with prospects and hot leads. Cross marketing and resale to loyal clients. Everything with the WhatsApp Business Chatbot powered by INORU.
Enjoy a higher level of interaction and better brand awareness by reaching out to your audience on the platform they are already using. Generate hot leads from marketing strategies.
Our dialogue design experts will carefully examine your specifications and start preparing a detailed overview of the bot.
The production department develops the most natural communication flow and moves it on to our engineering staff.
If we use the bot for updates, a copy of the code will be sent to WhatsApp for approval.
We're deploying the chatbot to your assigned WhatsApp number and holding conversations dependent on the replies.
This bot is very simple and has limited functionalities. It can only reply to very specific commands. If the consumer doesn’t say the appropriate phrases, it cannot decipher the meaning. This bot is only as intelligent as it is defined in the software code.
This bot has been programmed to use artificial intelligence. You don’t have to be very specific when you are talking to it. It recognizes language, the pattern of text and speech, not just commands. Apple Siri is a smart bot. This type of bot is getting smarter and efficient from the conversations it has with people.
The world has become increasingly digitized and automated in recent years. Consumers of today look for readily accessible modes of communication. This has made businesses around the world change their approach and find innovative solutions to the changing demographic. The WhatsApp chatbot is the perfect solution for your business for many reasons: it automates the task of consumer interactions, it ensures speedy replies and round-the-clock services, while helping you save on costs associated with personnel and training.
In general terms, a bot is nothing but software that will perform automatic tasks. In other terms, a bot is a computer program that is designed to communicate with human users through the internet. For example, any user could ask the bot an inquiry or a statement, and the bot will respond or perform an activity as appropriate. A chatbot interacts in a format similar to instant messaging. By artificially replicating the patterns of human interactions in machine learning allows computers to learn by themselves without programming natural language processing.
At INORU, we aim to provide a high-quality service for our clients at a very affordable and reasonable price. We have numerous options and packages priced at the appropriate ranges for customers from all walks of life. The exact price of a WhatsApp bot will ultimately be decided by the individual needs of our clients. Factors such as the amount of work done, the list of features implemented, the extent of resources allocated to the project as well any other project requirement dictates the price of the app. To get an accurate estimate, please get in touch with us, and we’ll be happy to help you out.
Simply put, we are the best chatbot developer that you will find in the market. Over the years, we have perfected the art of creating highly customized Chatbots for clients from all over the world. We have worked with small startups, mid-size organizations, and some of the biggest names in the various industries. As a well-known app developer in the field, we continuously strive to meet the highest standards and have a track record of launching successful applications. By partnering with us, you get a developer who has the necessary knowledge, drive, and experience to make your dream come true.
We pride ourselves on being an ‘all-in-one’ development company that specializes in numerous different services. We have experienced teams of professionals, including expert developers, marketing specialists, content writers, SEO optimization teams, business analysts, and support/ maintenance teams, among others. All of our services are priced very competitively and can be of great value to your business. Choose the appropriate package according to your needs and set yourself up for a lifetime of success.